Terms and Conditions

1. Introduction

Welcome to JourneyMakers Limited by accessing or using this Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please do not use the Website.

2. Account Registration

To access certain features of the Website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

3. Booking and Payment

3.1. All bookings made through the Website are subject to availability and confirmation.
3.2. Prices and availability are subject to change without notice.
3.3. You agree to provide accurate and complete payment information and authorize us to charge your payment method for the total amount of your booking.
3.4. Additional fees or taxes may apply, and you will be notified of these charges before finalizing your booking.

4. Important Information

Travel is exciting and to avoid unnecessary surprises to spoil your plans or leave you out of pocket, please make sure that you check out the important information section in this travel recommendation prior to confirming travel with us.

4.1. Please check that all names in your booking are correct (names must be exactly as per passport names) prior to confirming your booking.
4.2. If you are travelling internationally, please send me a photo or copy of the personal details page of your passport at time of confirming this booking.
4.3. Please check your passports are undamaged, have blank pages and remain valid for at least six months after your planned return date or you could be denied boarding.
4.4 All travelers are individually responsible for meeting all government and supplier travel requirements, including passports, visas, documentation, health and any other requirements.
4.5. Government regulations regarding travel can change at short notice and may result in additional cost or financial loss, therefore any use of travel services we arrange as sales agent for our suppliers is at your own risk. We recommend that you check safetravel.govt.nz for the latest Government advice prior to booking and commencing travel.
4.6. If frequent flyer points are important, please let me know prior to confirming your travel as some fares are ineligible for points or upgrades.
4.7. We recommend that you purchase comprehensive travel insurance at the time of booking travel. If not included, we are happy to provide an insurance quote on request. However, as COVID is a known risk many insurance providers have limited COVID related cover, please check any policy carefully to ensure it meets your specific requirements.
4.8. If you have received a quote for insurance a quote and/or policy number for Kiwi Holiday Insurance and you or any travellers have a pre-existing medical condition, then you must call 0800 101 008 for a confidential medical assessment to confirm your coverage within 05 days of the policy being issued. Failure to disclose and complete a medical assessment with our insurance provider, for any pre-existing conditions (relating to physical and/or mental health) may result in subsequent claim against your policy being denied.
4.9. We are not licensed to provide health, visa or immigration advice and any advice we provide is of a general nature only. However, we can provide administrative assistance with completing visa applications (fees may apply) or refer you to recommended specialists for assistance to confirm visa requirements for any country you are travelling to. Your GP will be able to advise on vaccinations or medical requirements for any destination you are travelling to.
4.10. If you are leaving NZ on a foreign passport, please ensure you have re-entry visa prior to your departure.
4.11. There are a few things that can prevent you from travelling – such as unpaid fines (visit payorstay.govt.nz). Or if you have a criminal conviction, serious travel conviction (Clean Slate legislation does not apply to international travel) or serious health problem or communicable disease a visa may be required to enter any country and can take more than 8 weeks to process.
4.12. Please let us know if you have any specific seating, baggage, meal or assistance requirements prior to confirming your booking. However please be aware that special requests can vary depending on airport, airline, aircraft, route and fare and are not guaranteed until check in.

5. Cancellations and Refunds

5.1. Cancellation policies vary depending on the service provider. Please review the specific cancellation terms for each booking before confirming.
5.2. Refunds, if applicable, will be processed in accordance with the service provider’s policies and may take several days to complete.

5.3. We like to be upfront about what happens if your travel is cancelled. Where travel arrangements are cancelled for any reason, including for any event beyond our control then we will pay to you in full any refund received from the Supplier on your behalf. However, any refunds payable to you may not include commission paid by the Suppliers to us for services provided and any additional income earned in relation to the booking. Where travel arrangements are cancelled for any reason prior to full payment being made, then any House of Travel non-refundable deposits will also be forfeited.
5.4. Suppliers have their own contracts covering cancellation, and charges for alterations and cancellation may apply of up to 100% of the value of the booked item. Other Supplier terms and conditions may also apply in relation to your booking.

6. Amendment fees

Any changes after booking for any reason will incur a JourneyMakers amendment fee plus any Principal (supplier) fees. Re-issue, amendment and upgrade conditions must be completed as per the terms and conditions of the relevant Principal.

In addition to any supplier fees, the following JourneyMakers amendment fees will apply:

6.1. Each change to a Domestic booking: a fee of $30 per passenger per booking in addition to Principal fees will apply.
6.2. Each change to a Trans-Tasman and South Pacific booking: a fee of $50 per passenger per booking in addition to Principal fees will apply.
6.3. Each change to an international booking (excluding Trans-Tasman/South Pacific bookings) will incur a fee of $150 per passenger per booking in addition to Principal fees.

7. User Conduct

You agree to use the Website only for lawful purposes and in accordance with these Terms. Prohibited conduct includes, but is not limited to:

Posting or transmitting any unlawful, harmful, or offensive content.
Using the Website to engage in fraudulent activities.
Interfering with or disrupting the Website’s functionality or security.

8. Intellectual Property

All content and materials on the Website, including text, images, logos, and software, are the property of JourneyMakers Limited or its licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our express written permission.

9. Disclaimers and Limitation of Liability

9.1. The Website is provided on an “as is” and “as available” basis. We do not make any representations or warranties of any kind, express or implied, regarding the Website’s accuracy, reliability, or availability.
9.2. To the fullest extent permitted by law, JourneyMakers Limited is not liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Website.

10. Indemnification

You agree to indemnify and hold harmless JourneyMakers Limited, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Website or violation of these Terms.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective when posted on the Website. Your continued use of the Website after such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts located in New Zealand.

12. Privacy policy

To facilitate your booking or to provide a travel recommendation we will need to collect relevant personal information from you and provide this to travel services suppliers and other entities. By proceeding you confirm consent from all named travellers to us processing and providing your personal information (which may include sensitive information) to these suppliers and entities as per our Privacy Policy for the purposes of fulfilling the booking, noting that because some travel services suppliers and facilitating entities are located outside New Zealand, they may not be required to protect your personal information in a way that, overall, provides comparable safeguards to those in New Zealand.